Carol Lepper, RN, MBA, President
Carol Lepper has over thirty years of experience in healthcare quality management, Toyota Production System (TPS)/Lean Thinking , business operations, and education.Her passion for quality patient care led her to the Lean Thinking Business Model adapted for healthcare. Nationally recognized as an expert and pioneer in healthcare for the development and successful implementation of the (TPS) business model in a hospital setting. This model has realized significant results in increased capacity, cost savings, improved quality of care and efficiencies in operations. The work with Lean in healthcare has been publised in Lean Case studies as well as conference presentations on "Lean in Healthcare, on the local, national, and international level.
She has a MBA from Loyola University Chicago and a BSN from Alverno College.
“The Health Quality Council is using Lean principles to reduce waits and improve the experience for Saskatchewan women with breast cancer. In 2007, as part of our efforts to study patient pathways an apply Lean methods, we invited Carol Lepper to be our key-note speaker and facilitator for a two-dayworkshop. Carol’s experiences the “front-lines” of Lean healthcare projects and her ability to directly address how staff could be empowered to improve processes sparked interest in our Saskatchewan teams. She delivered a powerfully relevant message that although the pursuit of improvement is challenging, it would be worth the effort.
-Keith A. Willoughby, Ph.D.
Edwards School of Business, University of
Saskatchewan; former Senior Operations
Research Specialist, Health Quality Council
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